FAO: All A24 Group Agency Workers

01 December 2015
Dear Agency Worker Re: Bank Holiday Deadlines – CHRISTMAS 2015 / NEW YEAR 2016
Please take note of the following to ensure prompt payment during the upcoming 2015/2016 bank holiday periods. Please make sure that your timesheets arrive at the Head Office by post (92-96 Lind Road, Sutton, SM1 4PL) or email ( as follows:

Please also note the following regarding the above deadlines:

1.*Shifts worked up to Weekending 03/01/2016 Please try to get as many of your timesheets in to us as soon as possible and well before the deadline for this week – i.e.- please send in timesheets as soon as you have worked a shift for this weekending and please do not hold onto them, even if this results in submitting several timesheets for this particular week. Due to the tight timescales and Bank Holiday backlogs payroll will be processing timesheets as soon as they come in to ensure we can pay you promptly (on Friday 08 January 2016) for the work completed in the previous week.
2. Payroll queries – Phone line opening hours In order to ensure we can pay you promptly over this period we need to notify you that we will be operating reduced hours with regards to our payroll phone lines for payroll queries, as follows:

DATE                                                                                               PHONE LINE OPENING HOURS

THURSDAY 24 DECEMBER                                                                                         09:00 - 12:00 FRIDAY 25 DECEMBER to MONDAY 28 DECEMBER 2015                                                CLOSED   TUESDAY 29 DECEMBER 2015                                                                                  09:00 - 12:00   WEDNESDAY 30 DECEMBER                                                                                            CLOSED THURSDAY 31 DECEMBER                                                                                         09:00 - 12:00   FRIDAY 01 JANUARY 2016                                                                                                 CLOSED   MONDAY 4 JANUARY 2016 ONWARDS                                                LINES OPEN AS NORMAL

Please note: Our payroll telephone lines are not usually open on Wednesdays. 
Thank you for all of your hard work this year. Merry Christmas and Happy New Year!
Best Regards, A24 Group Payroll Team