For many families there will come a time when additional assistance may be required for the care of a family member. This is when most families will seek out alternatives to a long term hospital stay, nursing home or respite care.

The BNA British Nursing Association has been providing nursing and care services to patients in their own homes throughout England, Scotland and Northern Ireland since 1948. For many families this has provided a much needed service to meet short and longer term needs.

Why not talk to our team today to find out whether our nursing & homecare services for patients within their own homes is appropriate for you?

BNA at Your Service

Each Service User and family are assigned an experienced care coordinator who can guide you through how our service works. It is a simple process, as follows:-

1. First, we suggest a detailed discussion by phone with one of our BNA care coordinators. We can provide you with estimates of costs and full details of our services. We will answer your questions regarding types of support we can supply and how we ensure that our staff are suitably qualified, trained and equipped to carry out the services required of them.


2. Care Assessment: If you are paying for a care or nursing service privately and have not been referred by a PCT or local authority, then the next step will be for us to arrange a face to face meeting with the person requiring the care and any family members or advocates involved in the service. The purpose of this meeting is for us to assess the needs of the individual and to determine exactly what the choices of the service user are, what the expected outcomes will be and how these will be managed. This process will determine the types of staff to be supplied, what type of training they require and for how many hours they will be needed. The Assessment will normally be carried out by a qualified nurse. At BNA we charge £140.00 for the assessment; a copy of the report once completed will be provided to you. There is no obligation to proceed with care at this stage, to book any nursing or care with us. In addition to being a highly advisable first step, an assessment is required by law before any care provision can be made, for the protection of both the individual and the staff provided.


3. Booking Homecare: Purchasing homecare services is easy, once the Assessment is agreed as appropriate by all parties. We will then provide the nursing or care provision in accordance with the agreed requirements. You will be provided with a pro-forma invoice on a weekly basis and we ask that all care and nursing provision is paid for in advance either by credit card or by direct bank transfer. On a daily basis our staff are required to complete timesheets which indicate the number of hours that they have worked and these are submitted to us weekly for payment. If the hours completed are less or more than agreed this will be discussed with you and adjustments made were necessary.


4. Monitoring your Care: We ensure that the service we deliver meets your needs by keeping in contact with the nominated parties, ensuring that the care provision is efficiently delivered, to your satisfaction. We ask all parties involved, including our care and nursing staff, to complete regular feedback forms. These forms help us to determine whether the service is being delivered correctly. If your health needs change we will review the care service accordingly. Reviews are normally carried out every 4 months and are charged at £50.00 per visit.


5. Service Supervision: We understand that this service is personal to you and we want to ensure at all times that the required outcomes are being met. We therefore carry out regular supervision checks on our care and nursing staff to ensure that they are adhering to the care plans and that no new issues have occurred - and that you feel confident, happy and supported by the programme. Your BNA coordinator will continue to liaise with you throughout the care provision.