After almost 2 years of using agency staff on a regular basis, I have finally found an agency I am confident with and can trust.

The BNA have been providing nurses to Tenlands for the past 4 months and I have been extremely impressed with both the way they handle my requests and the nurses they send.

Any concerns are actioned promptly and I feel comfortable that the 3 nurses I use from the BNA are trained and competent in both the care they deliver and the endless documentation that we ask them to complete!

I am not on commission (I wish I was!) but I do think - if a service is good - we should share it. In comparison to other agencies I have used, the BNA are well ahead.

As an example, I needed a nurse between Christmas and New Year to cover sickness with 3 hours notice. I rang 4 agencies:

One being the BNA.
Two agencies - I left voicemails for asking them to call me back urgently. They have not returned my call to this day!
One agency - did not even have an answering service working.

The BNA - I spoke to an operator who called me back 15 minutes later with a nurse who was excellent.

Speaks volumes!

I have attached a poster that I have on my wall. If you do need to use agency, the BNA rates are amongst the cheapest and I would not recommend them if I didn't have faith in the service they offer.

Give them a go!!

Karen Davison
Home Manager
Tenlands Care Home